Privacy Policy

At VissVeselibai.lv, we are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect your data in accordance with the European Union General Data Protection Regulation (GDPR).

1. Information We Collect

Depending on your interaction with our website, we may collect the following personal information:

Personal Identifiers – such as your name and title.
Contact Details – including email address, billing and shipping addresses, and phone number (if provided).
Account Information – such as username, password, order history, and preferences.
Payment Details – necessary information for processing your purchases.
Correspondence Information – including communications with our support team, feedback, or product inquiries.
Health Information – only with your explicit consent, if you choose to report adverse reactions or provide health-related information.
Device & Usage Data – such as your IP address, browser type, visited pages, and activity on our website through cookies and similar technologies.
Marketing & Media Submissions – such as your preferences for receiving offers and any photos or other content you submit as part of sweepstakes, contests, or reviews.

2. How We Use Your Information

We use your data to:

Fulfill your orders and deliver products
Provide customer service and respond to inquiries
Improve our website and services
Send promotional messages (if you’ve opted in)
Comply with legal obligations, including product safety monitoring
Analyze website traffic and shopping behavior

3. Legal Basis for Processing

We process your data under the following legal bases:

Your consent (for example, to receive newsletters)
Performance of a contract (to fulfill an order)
Our legitimate interests (e.g. improving services)
Legal obligations (e.g. tax, regulatory reporting)

4. Your Rights (Under GDPR)

As a user in the European Union, you have the right to:

Access your personal data
Rectify inaccurate or incomplete data
Request deletion of your data
Restrict or object to processing in certain situations
Withdraw consent at any time
Request data portability
File a complaint with a data protection authority (e.g., Datu Valsts Inspekcija in Latvia)
To exercise your rights, contact us at info@vissveselibai.lv. We will respond within one month, as required by law.

5. Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined above and to comply with applicable laws, usually no longer than 7 years.

6. Sharing Your Data

We do not sell or rent your personal information. However, we may share it with:

Service providers (e.g. payment processors, delivery services)
Regulatory bodies when legally required
IT and analytics providers under confidentiality agreements
Payment processing is provided by MakeCommerce.lv (Maksekeskus AS). Necessary personal data will be transferred to the payment platform for order processing.

7. Cookies and Tracking Technologies

We use cookies and similar tools to enhance your browsing experience, track website usage, and gather analytics. You can manage cookie preferences via your browser settings.

8. Data Security

We implement industry-standard security measures, including SSL encryption, firewalls, and access controls. While we take reasonable steps to protect your data, no system is completely secure, and we cannot guarantee absolute security.

9. Public Submissions

Information you choose to share in public areas (e.g., product reviews, contests, social media submissions) may become publicly visible. Please avoid disclosing sensitive health or personal data in such spaces.

10. Contact Us

If you have questions or concerns about this Privacy Policy, or wish to update your preferences, please contact us at:

Email: info@vissveselibai.lv